Privacy Policy

Who We Are

Building It Better NI Ltd is a company incorporated in Northern Ireland with company number NI725838.

Our registered/business contact address is:

Building It Better NI Ltd is the data controller for personal information covered by this Privacy Policy. This means that we determine why and how that personal information is used.

Our privacy contact is Roger Simms. Privacy and data-protection enquiries can be sent to:

roger@buildingitbetterni.com

Information We Collect

The personal information we collect depends on how you interact with Building It Better NI. It may include:

• your name;
• email address;
• telephone number;
• billing and transaction information;
• details of courses, events or programmes you book or enquire about;
• communications you send to us by email, telephone, website forms or other channels;
• information required to administer a commissioned programme or group booking;
• technical information relating to your use of our website, such as IP address, device information, browser information and cookie-related information where applicable;
• marketing preferences and consent choices;
• any other information you voluntarily provide where it is relevant to your enquiry, booking or participation.

We aim to collect only the information that is reasonably necessary for the relevant purpose.

How We Use Your Information

We may use personal information to:

• respond to enquiries and requests;
• process and administer course bookings;
• process payments and maintain transaction records;
• send booking confirmations, course information, reminders and important changes relating to a booking;
• provide customer service and resolve booking or payment issues;
• administer commissioned training and group programmes;
• operate, maintain, secure and improve our website and online services;
• prevent fraud, misuse and security incidents;
• maintain records needed for accounting, taxation, legal and regulatory purposes;
• deal with complaints, disputes and legal claims;
• send marketing communications where we have an appropriate lawful basis to do so.

Our Lawful Bases for Using Personal Information

UK data-protection law requires us to have an appropriate lawful basis for each purpose for which we use personal information.

The appropriate lawful basis depends on the specific purpose for which the information is being used.

Who We Share Personal Information With

We do not sell personal information.

We may share information where reasonably necessary with organisations that provide services to us, including:

• website hosting and IT providers;
• online booking and event-management providers;
• payment processors and financial-service providers;
• email and communications providers;
• website analytics, security and technical service providers;
• professional advisers such as accountants, legal advisers or insurers where necessary;
• public authorities, regulators, law enforcement or courts where disclosure is required or permitted by law.

Service providers acting on our behalf are expected to handle personal information only for authorised purposes and with appropriate safeguards.

International Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that an appropriate transfer mechanism and safeguards are used where required by UK data-protection law. This may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.

How Long We Keep Personal Information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

The period will depend on the type of information and why we hold it. In determining retention periods we consider:

• how long the information is needed to administer a booking or programme;
• customer-service and complaint-handling requirements;
• accounting and taxation requirements;
• legal limitation periods and the possibility of disputes or claims;
• statutory and regulatory requirements;
• whether you have asked us to delete information where a right to deletion applies.

When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• providing essential website functionality;
• security and fraud prevention;
• remembering user preferences;
• measuring website performance and usage;
• analytics and website improvement;
• advertising or campaign measurement where applicable.

Where consent is legally required for a cookie or similar technology, it will not be used until the required consent has been obtained.

Where the law permits particular storage or access technologies without consent, we may use them where the applicable legal conditions are satisfied.

You can manage available cookie choices through the consent controls provided on the website.

Marketing Communications

We may contact you about Building It Better NI courses, services or related opportunities only where we have an appropriate legal basis to do so.

Where consent is required, we will ask for it. You can withdraw marketing consent or opt out of marketing communications at any time.

Service communications relating to an existing booking — such as confirmations, reminders, venue information or important changes — are different from marketing messages and may still need to be sent in order to administer your booking.

Children’s Personal Information

Building It Better NI may deliver programmes involving children or young people, including work commissioned by schools, youth groups and other organisations.

Where we need to process a child’s personal information, we will consider the nature of the programme, who has collected the information, the appropriate lawful basis and any additional safeguards that are required.

Where parental or guardian consent is required, appropriate steps will be taken to obtain it. Privacy information intended for children will be provided in clear and age-appropriate language where required.

How We Protect Personal Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include access controls, password protection, encryption where appropriate, secure service providers, software updates, backups and limiting access to people who reasonably need the information.

No website, email system or internet transmission can be guaranteed to be completely secure.

Your Data-Protection Rights

Depending on the circumstances and the lawful basis being relied upon, you may have rights including:

• the right to be informed about how your information is used;
• the right to request access to your personal information;
• the right to ask for inaccurate or incomplete information to be corrected;
• the right to request deletion of your information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to data portability where applicable;
• the right to object to processing in certain circumstances;
• the right to object to direct marketing;
• the right to withdraw consent where consent is the lawful basis.

These rights are not all absolute and whether a particular right applies can depend on the circumstances and lawful basis for processing.

To exercise a data-protection right, contact:

roger@buildingitbetterni.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

When we make changes, we will update the revision date shown at the top of this page. Where a change materially affects how we use personal information, we will take appropriate steps to bring that change to the attention of affected individuals where required.

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