Policies & Procedures
Our policies explain how Building It Better NI operates, how we protect the people who use our services and the standards we aim to maintain across our courses, bookings and commissioned programmes.
Our Policies in One Place
Building It Better NI is committed to providing practical training in a professional, safe, supportive and transparent way.
This page provides access to our current public policies and procedures. Some policies relate directly to customers and course bookings, while others relate to how we operate as an organisation.
We review these documents periodically and update them where our services, working practices or legal responsibilities change.
Information for Customers & Participants
These policies are currently available to view online.
Privacy Policy
Explains how Building It Better NI Ltd collects, uses, stores and protects personal information, including information provided through enquiries, bookings and our website.
Read Privacy Policy →Terms & Conditions
Covers course bookings, deposits, balance payments, minimum participant numbers, cancellations, refunds, attendance, safety and other terms that apply when booking with us.
Read Terms & Conditions →Additional Policies & Procedures
These policies explain the standards and procedures that support our training, safeguarding, safety, accessibility and organisational responsibilities.
Safeguarding
Procedures for safeguarding children, young people and adults at risk where they take part in relevant courses or commissioned programmes.
Read Policy →Health & Safety
Our approach to practical training safety, risk management, equipment, venues and participant responsibilities.
Read Policy →Equality, Diversity & Inclusion
Our commitment to creating respectful, inclusive and accessible learning environments.
Read Policy →Complaints Procedure
Explains how customers, participants and organisations can raise concerns and how complaints will be handled.
Read Policy →Cookie Policy
Information about cookies and similar technologies used by the Building It Better NI website.
Read Policy →Accessibility
Our approach to making information, services and practical learning as accessible as reasonably possible.
Read Policy →Working With Organisations
Some commissioned programmes may require additional procedures, risk assessments, safeguarding arrangements or documentation depending on the organisation, participants and nature of the training.
Where appropriate, these requirements are discussed with the commissioning organisation before delivery.
Questions About Our Policies?
If you need clarification about one of our policies or require information relating to a booking, course or commissioned programme, please contact Building It Better NI.