Terms & Conditions
These Terms & Conditions explain the terms that apply when you use the Building It Better NI website or book one of our courses, workshops or services.
About Us
These Terms & Conditions govern your use of buildingitbetterni.com and any course, workshop or service booking made with Building It Better NI Ltd.
Building It Better NI Ltd is a company incorporated in Northern Ireland with company number NI725838.
Building It Better NI Ltd48 Dunmore Road
Ballynahinch
Northern Ireland
BT24 8PR
You can contact us at:
Using This Website
You may use this website only for lawful purposes.
You must not knowingly:
- use the website fraudulently or unlawfully;
- interfere with the operation or security of the website;
- attempt to gain unauthorised access to our systems;
- upload malicious software or harmful code;
- misuse website content or another person’s intellectual-property rights.
Intellectual Property
Unless otherwise stated, the text, graphics, branding, course materials, photographs, documents and other original content made available through this website are owned by or licensed to Building It Better NI Ltd.
Website content may not be reproduced, distributed, commercially exploited or used to create derivative training materials without prior written permission, except where permitted by law.
Our Courses and Workshops
Building It Better NI provides practical, hands-on training including DIY, plumbing, electrical-awareness and car-maintenance courses, together with commissioned programmes for organisations.
Each course listing describes the main subject, approximate duration and typical skills or activities covered.
Because our courses are practical, individual projects, materials or exercises may vary depending on availability, venue arrangements and the needs of the group.
Where an exercise or project changes, we aim to ensure that the core learning objectives and relevant practical skills remain substantially consistent.
Venues, Small Classes and Minimum Numbers
Building It Better NI operates as a mobile training provider and delivers courses at different venues across Northern Ireland.
Our courses are deliberately run in relatively small groups so participants can receive practical, hands-on instruction and support.
Because class sizes are limited, each booking represents a significant proportion of the available places on a course.
Our courses normally require a minimum of six participants to be commercially viable and proceed as planned.
In some cases, the final venue may not be confirmed when bookings first open. We may wait until sufficient bookings have been received before committing to or confirming the final venue.
Once the venue has been confirmed, participants will be provided with the relevant location and joining information.
Occasionally we may need to move a course to a reasonably suitable alternative venue because of availability, demand or circumstances outside our reasonable control.
Booking a Course
Course availability is subject to the number of places shown through our booking system.
When you book a place, that place is reserved for you and may therefore no longer be available for another customer to book.
A booking is confirmed when:
- you complete the booking process;
- the required deposit or full payment has been successfully received; and
- a booking confirmation is issued.
By completing a booking you agree to these Terms & Conditions, including the cancellation provisions below.
You are responsible for checking that the information provided during booking, including your name, email address and telephone number, is accurate.
Prices, Payments and Deposits
Course prices are displayed on the website at the time of booking.
Where a course allows either full payment or payment of a deposit, the available options will be shown during the booking process.
A deposit forms part of the total course price. Paying a deposit reserves your place but does not mean that the deposit is necessarily the maximum amount payable if you later cancel.
Any cancellation charge will be determined under the cancellation provisions below, subject always to applicable consumer law.
Promotional codes or discounts are subject to any conditions, expiry dates or usage limits stated when they are issued.
Balance Payments
Where a deposit has been paid, the remaining balance must normally be paid no later than 14 days before the course begins, unless a different deadline is shown at the time of booking or agreed with you in writing.
If the balance remains unpaid after the due date, we may contact you to request payment.
Failure to pay the outstanding balance does not itself cancel the booking or remove any cancellation charge that may apply.
If you no longer intend to attend, you should notify us as soon as possible so that we have the best possible opportunity to offer the place to somebody else.
If payment remains outstanding, we may cancel the booking and make the place available to another participant. Any amount payable will then be determined in accordance with these Terms and applicable law.
Changes or Cancellation by Us
Occasionally we may need to change the venue, instructor, timetable, course content or other arrangements.
Where a change is significant, we will contact affected participants as soon as reasonably possible.
If a course does not reach the minimum number of participants required to make it viable, we may need to postpone or cancel the course.
If we cancel a course, you will be offered:
- a full refund of the amount you have paid for that course; or
- where you agree, a transfer to another suitable course or date.
If we make a significant change that means you can no longer reasonably attend, we will discuss an appropriate alternative or refund with you.
Customer Cancellations
Our courses operate with limited places and require a minimum number of participants to remain commercially viable.
When you book a course, a place is reserved specifically for you. A late cancellation may leave us unable to offer that place to another customer and can affect the viability of the entire course.
We may also have committed expenditure before the course takes place, including venue, instructor, administration, equipment and material costs.
Cancellation More Than 28 Days Before the Course
Where you cancel more than 28 days before the scheduled start of the course, a cancellation charge of up to 30% of the total course price may apply.
Cancellation Between 14 and 28 Days Before the Course
Where you cancel between 14 and 28 days before the scheduled start of the course, a cancellation charge of up to 50% of the total course price may apply.
Cancellation Less Than 14 Days Before the Course
Where you cancel less than 14 days before the scheduled start of the course, a cancellation charge of up to 100% of the total course price may apply where this reasonably reflects the loss arising from the cancellation.
Non-Attendance
If you do not attend the course and have not cancelled in advance, a charge of up to 100% of the total course price may apply.
Where Only a Deposit Has Been Paid
If you have paid only a deposit when you cancel, the amount of the deposit does not necessarily limit the cancellation charge.
Where the applicable cancellation charge is greater than the amount already paid, an outstanding amount may remain payable.
If We Refill Your Place
We will take reasonable account of whether we are able to refill the cancelled place and of costs or losses avoided as a result.
Cancellation charges are intended to reflect the loss reasonably arising from the cancellation and are not intended to operate as a penalty.
Nothing in this cancellation policy excludes or restricts any statutory consumer rights that apply to your booking.
Refunds and Transfers
Where a refund is due, we will normally issue it to the original payment method.
Processing times can depend on the payment provider or card issuer after the refund has been initiated.
Where appropriate, we may agree to transfer your booking to another available course rather than applying the normal cancellation charge.
Transfers are discretionary unless you have a legal right to a particular remedy and are subject to availability.
A transferred booking may be subject to any difference in course price where this is clearly agreed with you in advance.
Your Consumer Rights
Nothing in these Terms excludes or limits your rights under applicable consumer law.
Services supplied to consumers must be performed with reasonable care and skill.
Statutory cooling-off provisions that apply to some distance contracts contain exceptions. In particular, statutory cancellation rights may not apply to services related to leisure activities where the contract provides for a specific date or period of performance.
Whether a particular statutory right applies depends on the circumstances of the contract.
Our cancellation arrangements do not replace or reduce any rights given to you by law.
Attendance, Safety and Participant Responsibilities
Our courses involve practical activities and the use of tools and equipment.
Participants must:
- follow reasonable safety instructions given by instructors;
- use tools and equipment only as directed;
- wear suitable clothing and footwear as advised before the course;
- inform the instructor if they do not understand an instruction or feel unable to complete an activity safely;
- behave in a way that does not place themselves, other participants or staff at unreasonable risk.
We may require a participant to stop an activity, or in serious cases leave a session, where this is reasonably necessary to protect health and safety.
Liability
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to your statutory rights, we are not responsible for losses that were not reasonably foreseeable when the contract was made.
Participants remain responsible for how they apply skills learned during a course after the training has ended.
Training is intended to improve knowledge and practical confidence. It does not authorise a participant to undertake regulated, specialist or safety-critical work for which appropriate qualifications or competent professional assistance are required.
Complaints
If you are unhappy with a course, booking or service provided by Building It Better NI, please contact us so that we can investigate the matter and try to resolve it fairly.
Nothing in these Terms prevents you from using any consumer remedy, complaint route or court process available to you under applicable law.
Governing Law
These Terms are governed by the law applicable in Northern Ireland.
The courts of Northern Ireland will ordinarily have jurisdiction, subject to any rights a consumer may have under applicable law to bring proceedings in another jurisdiction.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, booking arrangements or legal requirements.
The Terms applying to a booking will normally be those in effect when the booking is made, unless a later change must apply by law or is specifically agreed with you.
The latest version will be published on this website with the date of the most recent update.
Contact Building It Better NI
Building It Better NI Ltd
Company number: NI725838
48 Dunmore Road
Ballynahinch
Northern Ireland
BT24 8PR